Duration: 30-45 minutes
Anyone buying goods and services in New Zealand is protected by consumer laws. As a business owner or employee it is important that you understand your obligations, as well as the rights of consumers.
This course provides the training to understand the Fair Trading Act 1986 and Consumer Guarantees Act 1993 and what this means to your business.
Potential Risks to Your Business
Penalties under consumer protection and fair trading law can be severe. Risks include:
- fines of up to $200,000 for individuals;
- fines of up to $600,000 for companies;
- loss of reputation;
- financial, time and productivity losses.
On completing this course, learners should be able to:
- understand obligations for employers and employees;
- identify misleading, deceptive or unconscionable conduct and the penalties that can be incurred;
- describe false, unsubstantiated or misleading representations;
- determine the difference between misleading conduct and misleading representation;
- identify unfair contract terms.
Courses cover the following topics:
- Misleading or deceptive conduct
- Country of origin representations
- Unconscionable conduct
- Unfair contract terms
- Consumer guarantees
- Consumer rights and remedies
- Defective products
- Products and services safety and information
Do you have more than 20 employees and would like to learn about our Enterprise Program?